Business Intelligence and Data Warehousing

First Level Onsite Support

We provide first level, onsite support for EMC's NetWorker enterprise backup system as an add-on to EMC's Maintenance Agreement's phone and email supports. In the event that we fail to resolve at our level, ABBE escalates it to EMC support and acts as the liaison between the Customer and EMC Support.

We also offer first level onsite support for Symantec’s Netbackup and Backup Exec.

First Level, Onsite Support for VMWare

We provide first level, onsite support for VMWare as an add-on to VMWare's Maintenance Agreement's phone and email supports. In the event that we fail to resolve at our level, ABBE escalates it to VMWare support and acts as the liaison between the Customer and VMWare Support.

Storage Requirement Assessment

We provide an assessment of a customer's existing storage infrastructure system and their future's storage needs based on their existing and proposed applications requirements.

Managed Services for EMC and Vmware

We provide onsite managed services to a Customer for their Networker and Data Domain systems, as well as, for their VMWare vSphere. An ABBE engineer will visit the site regularly on the agreed frequency to perform a system health check and to escalate to EMC or VMWare issues that may arise. From time to time, conducts knowledge transfer on how to manage the system.

Managed Services for Cisco UCS Servers

We provide onsite managed services to a Customer for their UCS servers. An ABBE engineer will visit the site regularly on the agreed frequency to perform a system health check and to escalate to Cisco issues that may arise. From time to time, conducts knowledge transfer on how to manage the system.

Time and Material Services

We provide time and material services for Networker and for selected out-of-warranty EMC products.

EMC Storage Relocation

We provide relocation services including disassembling, packaging, trucking and assembling of the relocated EMC product. EMC will be contracted to do the recertification which includes powering down and powering up of the equipment.

Installation and Configuration (Cisco Servers)

We provide installation and configuration services for UCS servers.